1. Can I return or cancel the dress if I change my mind?
Each dress is made to order in Rebegown.com, including standard size dresses. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.
2. How long can I receive my item?
Receiving time is based on the tailoring time + shipping time, you will find them in the product pages "Shipping Guide".
3. How can I make sure I order the correct size and fit?
Compare your unique measurements with Rebegown.com's size chart and measuring guide. By selecting "Custom Size", your dress will be personally tailored for your exact fit.
4. Can I order this dress in a different style/fabric/length?
Yes. please contact Rebegown.com Customer Service
5. What payment methods do you currently accept?
We currently accept payment via Credit Card online or Western Union or paypal.
6. How can I check my order status?
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please sign in "My Account" first and click "My Orders" at any page of the website or please contact Rebegown.com Customer Service.
7. Are there any additional fees involved in shipping?
In some cases, your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information. We will mark the package in low value, but we can't promise no sales tax.
8. Where can you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
9. What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
10. What is your Return Policy?
Customers need to contact Rebegown.com Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
11. How much will the shipping cost?
The shipping cost is $25 per order. though if your order exceeds the total order amount of $299 we offer free shipping.
12. How long is the receiving time?
your receiving time is based on tailoring time + shipping time. At present, we provide rush rush tailoring service, please contact Rebegown.com Customer Service.
13. How is Rebegown.com different from other online bridal stores?
Rebegown.com goes right to the source to purchase our beautiful gowns. The gowns we sell are of the same high quality as the designers sold in traditional salons and by other online retailers. Although we do not sell “designer” labeled gowns, you still get a beautiful bridal gown, without the designer price.
14. If I order this dress in a standard size, can i return it if it does not fit?? Or if I just do not like it?
If we send wrong or unmatched dress, we will take all responsibility and give you a top solution to your best satisfaction. We are afraid that return without reason is not acceptable. So please measure your body precisely in accords with our website size chart. We offer the Size & Color Guide for your good use. Each dress you order will be made from scratch totally according to your specifications. Our tailors will make the perfect dress for you :)
15. What does "hollow to floor" means?
Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.
You may also have these questions:
Q: Hi I would love to order this dress for my wedding in April do you all ship to Bailiwick of Jersey in the United Kingdom?
A: Yes, we ship worldwide. However, we may need some more specific information about your shipping address. And then you can just add your favorite products to cart, and follow the procedure to fulfill the payment. Then you can just stay at home and wait for your product to come in due course.
Q:I'm trying to order a dress with knee length in custom size. When I am entering in my measurements as I want this in the Short length and not the long length, I'm still being asked to give the hollow to floor measurements which I do not require. Can you please tell me how I am able to place the order for this in the short length and not the long?
A: For the short dresses, our dressmakers will make the length based on the hollow to hem you fill in. You may also need to fill in the hollow to floor measurement, which can help us calculate your height so that we can ensure making the knee length dress for you. You may refer to our measuring guide to see how to get professionally measuring.
Q: Hi do you have real stores? Where can I try the dress on? I am a bit nervous to order the dress online without trying it on first.
A: We are so sorry but we do not have real stores in your place and we just do online business. We make high quality dresses in accordance with the pictures. While shopping online, you can also enjoy more competitive prices. Please feel free to contact us and we are willing to give you some professional suggestions.
Q: Can I change the size and color for my dresses after payment?
A:If you want to change the size or color within 24 hours after payment, please kindly contact us.
Q: Hi, how do I order multiple items?
A: To place the order for multiple items you will have to follow the procedures as below. 1. Log in on our website; 2. Choose the color, size and add the item into the cart; 3. Press the button “continue shopping” and the add other items into cart; 4. Check out and pay for the dress. Our website will guide you with your order.
Q: I am wondering what "hollow to floor" means, i am hoping to put in the custom order.
A: Hollow to Floor is the length from your hollow (center of the collarbone) to the floor. When you measure it, please take the tape from your front, with bare foot. You should stand upright and your feet should keep together.
Q: Hi, I am getting married in april next year but i live in australia and would have to get custom fit, would my dress be here in time.
A: Surely we can deliver the dress to you on time. Usually it takes 10-15 days to make wedding & occasion dresses. The shipping just takes 3-5 days for the shipment. We suggest you order your dress about 2 months before your big day. Thanks.
Q: Can I change the size and color for my dresses after payment?
A: We can change the size and color for you but you may need to contact us within 12 hours after you complete the payment.
Q: How can I place an order?
A: Select a category through the dropdown menu, browse for an item you like and select it, you are going to be redirected to the product page, where you will need to select a colour, size and add special requirements if needed.
Q: Can I pay with my Credit Card?
A: Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and Mastercard.
Q: I would like to cancel my order.
A: Don't worry as long as your parcel for your non-custom product wasn't shipped yet, you can cancel it by contacting our service team.
Q: Can I order by calling the service number?
A: Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.
Q: What are special requirements?
A: If you need any alterations to be done to the product you can describe it in the special requirements field e.g. the dress has no straps, but you would like to have straps, then we can arrange that, we can provide alterations for all dresses to a certain extend.
Q: Is my payment secure?
A: Definitely a yes! We use highest industry standards to secure our website and the payment process. Rebegown.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processes encrypted through the Secure Socket Layer (SSL).
Q: Where can I redeem my voucher or discount code?
A: During checkout you have the option to enter the specific code, it will be applied to the whole shopping cart.
Q: How many times can I use the discount code?
A: Each purchase once, for as long as the promotion is active.
Q: I have signed up for your Newsletter, where is my code?
A: Due to regulations, you need to go into your mailbox and activate your Newsletter subscription, the code will be shown after clicking the activation link.
Q: How to know my size?
A: Each products description page features a detailed size chart, you can measure yourself and choose the dresses size according to the result. Don't get confused if you end up having a different size as your standard casual wear size, dresses have different sizing.
Q: How to measure myself?
A: We use three different factors, Bust, Waist and Hips.
- Bust: Measure around the fullest part of your bust.
- Waist: Measure around natural waistline.
- Hips: Measure around the fullest part.
Make sure you wear tight clothes while measuring yourself. Please check if the dress has an built-in bra, if so, measure yourself without a bra.
Q: My body measurements don't fit a specific size!
A: You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. Extra fees might apply.
Q: Are the sizes e.g. UK 10, standard UK sizes?
A: There are no standard sizes for dresses in the UK or the EU, therefore pretty much every manufacturer is using their own chart. Please check our size chart for details.
Q: Which Shipping options are available?
A: We offer standard and expedited shipping worldwide. For drop or bulk shipping and wholesale container shipping we don't feature expedited options, please contact us if you want to order more than 100 dresses. We have great wholesale rates and you trips to our tailor workshops.
Q: How long is the delivery time?
A: it takes around 12-20 days to reach you, depending on the item you order, its origin and destination.
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.